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Terms of Service

Last Updated: June 2025

​We are The Conscious Collective: Eco Refill Delivery Service – Refill. Reuse. Repeat.

Section 1: Overview:

These Terms of Service govern the use of services provided by The Conscious Collective, a mobile refill and eco-conscious delivery service (referred to as ‘we’, ‘us’, ‘our’). By purchasing from us, using our website, attending our events, or engaging with our services, you, the customer, agrees to comply with and be bound by these Terms. Please read these Terms of Service carefully before accessing or using our website and/or services. 

Section 2: General Conditions:

  • We reserve the right to refuse service to anyone for any reason at any time. 

  • You agree to not reproduce, copy, sell, duplicate, refer or exploit any part of the service, use of service or access to the service or any content on the website or social media platforms  through which the service is provided, without written permission from us. 

  • It is your responsibility to check this page periodically for any changes made. Your continued use of the website constitutes acceptance of any changes made. 

  • Our online store is hosted by Wix. They provide an online e-commerce platform that allows us to sell our products and services to you.

Section 3: Overview of Services:

  • We provide eco-friendly household and personal care refills via a mobile delivery service, as well as at events, pop up markets and through online orders. 

  • To ensure the refill delivery service is as eco-conscious as possible, all refills are carefully dispensed at our dedicated refill hub and delivered directly to your door by car, ensuring a clean, efficient and low-waste service without the need for customers to refill at home. 

  • Our delivery service currently only operates in very specific geographical locations, please refer to the ‘Location’ page on our website.

Section 4: How Our Refill Service Works 

For a more detailed outline regarding what we do and how the process works, please refer to the dedicated areas on the website that explains this in greater detail e.g. 'Our Process' would be a good place to start! However in a nutshell: 

  • Door-to-Door Refills: We offer doorstep refills using clean, dry & clearly labelled containers. 

  • Responsibility for Containers: As part of our commitment to sustainability, we operate a refill system using reusable glass bottles. Customers are not required to pay a deposit; however, by purchasing from us you agree to return the bottles in a timely manner and in good condition so they can be cleaned, sanitised and reused. Bottles should be free from damage (e.g. cracks, chips, or excessive residue). Failure to return bottles or returning them in poor condition may result in future orders being declined. This system is based on mutual trust and responsibility to ensure it works fairly for everyone and helps reduce waste. Bottles can be collected when we deliver your next order, or you can request a collection at any time by completing the Bottle Pick Up Request form available on our website: Bottle Pick Up Request

Section 5: Ordering & Delivery:

  • Placing an Order: 

    • Orders can be placed:

      • Online via our website

      • Through direct communication (e.g. messaging or email) - please refer to the ‘Contact Us’ page for the details to do this. 

      • In person at events or pop-ups. 

  • Delivery Terms: 

    • Delivery days are scheduled by geographical location and will be organised during purchase of products. 

    • If you are ordering online via the website, you must follow the delivery instructions during purchasing to ensure your delivery can be successful. Any issues, please ensure you contact us. 

    • Designated Safe Places: 

      • If during your delivery slot you are not at the address, we may be able to leave your products in your ‘designated safe place’ - you will be able to request this during checkout. If products are left in your ‘designated safe place’ a photograph will be sent to you to confirm delivery - once the products have been left, the sale will be considered complete and in your possession. 

    • Bottle Return Scheme: 

      • Refillable bottles supplied by us.

      • Bottles must be returned undamaged. ​

Section 6: Products & Services:

  • All information regarding our products, including pricing are subject to change at any time without any prior notice, at the sole discretion of us. We reserve the right to discontinue any product at any time and will do so if necessary. 

  • You agree to use all products for their intended use and to store them appropriately. We are not liable for misuse, spillage, or adverse reactions if used contrary to instructions. 

  • Our products are sourced from trusted third-party suppliers and are not manufactured by us directly. For detailed information regarding ingredients, usage, and safety, customers should refer to the official websites of the respective brands which can be found on our website. 

  • We do not accept liability for any issues, reactions or outcomes resulting from the use of these products, and any concerns should be directed to the manufacturer. 

  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

Section 7: Privacy: Personal Information: 

  • Your submission of personal information through the store is governed by our Privacy Policy. Please read our Privacy Policy for more information. 

Section 8: Limitation of Liability:

  • To the maximum extent permitted by Law, we shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. 

  • We can not guarantee that the use of our service will be uninterrupted, timely or error free. There may be instances where things do not run smoothly. 

  • By being a customer of The Conscious Collective, you agree that your use of, or inability to use, the service is at your sole risk. 

  • In no case shall The Conscious Collective be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort, strict liability or otherwise arising from your use of any of the service or products procured using the service, or any other claim related in any way to your use of the service.

Section 9: Amendments & Updates:

  • We reserve the right to modify these Terms at any time. Updated terms will be published on our website and will take effect immediately upon posting.

Section 10: Events & Pop-Ups:

  • Products purchased at temporary locations are subject to these same Terms. Deposits taken at events will be logged on customer accounts or processed manually, as applicable. 

Section 11: Social Media & Advertising:

  • We maintain active social media accounts for the purpose of promoting our products, services, values and community engagement. All content published on our social platforms (including but not limited to images, videos, graphics, and written posts) is the intellectual property of The Conscious Collective) unless otherwise stated. 

  • Customers and third parties may not use our branding, logo, product images or promotional materials for commercial or misleading purposes without prior written consent. 

  • From time to time, we may share customer reviews, testimonials, or images featuring our products. By tagging us or using our branded hashtags (e.g. #theconsciouscollective), you grant us permission to repost and use the content across our digital platforms for marketing purposes. If you wish to have content removed, please contact us and we will respond promptly. 

  • We are not responsible for any third-party content or advertising that may appear alongside or in association with our name or content on social media platforms. We do not endorse or verify claims made by others unless published through our official channels.

Section 12: Governing Law:

  • ​These Terms of Service and any separate agreements where a service is provided, shall be governed by and construed in accordance with the laws of The United Kingdom.

If you have any questions regarding these Terms, please contact us at: 

the_conscious_collective@outlook.com or via The ‘Contact Us’ page on our website.

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