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Privacy Policy

At The Conscious Collective, we are committed to protecting your privacy and ensuring transparency around how your personal data is collected, used and shared. This policy outlines how we handle your information when you visit our website, place an order, or interact with us in any way. 

Section 1: What Information We Collect

We may collect and process the following types of personal data: 

  • Identity data: Name, Email address, Contact number 

  • Address data: Billing and Delivery address 

  • Order information: Products ordered, Delivery preferences

  • Payment information: Collected via secure third-party payment gateways

  • Usage data: How you use our website e.g. pages visited, time spent 

  • Marketing preferences: Opt-in / Opt-out choices for newsletters or updates

Section 2: How We Use Your Information:

  • Fulfil and deliver refill orders

  • Communicate with you about your orders or account

  • Improve your experience on our website

  • Send you promotional content if you’ve opted in

  • Maintain records for our bottle deposit system 

We do not sell or share your data with third parties for marketing purposes

Section 3: Legal Basis for Processing:

We process your data based on: 

  • Contractual necessity - to fulfil your orders

  • Legal obligations - for tax and accounting purposes

  • Legitimate interest - to improve and grow our business

  • Consent - for marketing and optional services

Section 4: Data Storage & Security:

All data is stored securely in accordance with industry standards. We use encrypted platforms where appropriate and restrict access to your data to only those who need it to perform necessary business functions

Section 5: Third-Party Services:

We may use third-party platforms (e.g. Wix, payment providers) to operate our services, These providers have their own privacy policies. We advise reviewing their terms for how they handle your data if necessary. 

Section 6: Your Rights:

 Under UK GDPR, you have the right to: 

  • Access the personal data we hold about you

  • Correct inaccuracies in your data

  • Request deletion of your data (where legally possible) 

  • Withdraw consent at any time for marketing communications (please just get in touch)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Section 7: Cookies:

 Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.

Section 8: Changes to Policy: 

We may update this policy to reflect changes in our business or legal obligations. All updates will be posted on this page, with the date of the latest revision noted at the top. 

If you have any questions about this privacy policy or your data, please contact us at: 

the_conscious_collective@outlook.com 

The ‘Contact Us’ page on our website.

ICO Registration Number: ZB912033

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